Exchange & Refund Policy

Welcome to our store.
We aim to ensure a smooth and satisfying shopping experience for all our customers. Please read our Exchange & Refund Policy carefully before making a purchase.

Exchange Policy

  • Exchanges are accepted within 7 days from the date of delivery.
  • Items must be:
    • Unused
    • Unwashed
    • In their original condition
    • Returned with all original tags and packaging intact
  • Exchange requests are subject to product availability.
  • If the requested replacement item is unavailable, a refund or store credit may be issued based on the customer’s preference and eligibility.

Refund Policy

Refunds are only accepted in the following cases:

  • The item received is defective or damaged
  • The wrong item was delivered

To request a refund:

  • The request must be submitted within 48 hours of receiving the order
  • Clear proof must be provided (photos or videos showing the issue)

Once approved:

  • Refunds will be processed through the original payment method
  • Processing time may take between 7–10 business days, depending on the payment provider or bank

Non-Returnable & Non-Refundable Items

The following items are not eligible for refund:

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  • Products marked as Final Sale
  • Items purchased during promotions or clearance campaigns
    (exchange may be allowed if applicable)
  • Customized, personalized, or altered items

Shipping & Handling Fees

  • Customers are responsible for shipping costs related to exchanges unless the issue occurred due to our error (wrong or defective item).
  • Original shipping fees are non-refundable.

Important Notes

  • We reserve the right to reject any exchange or refund request that does not meet the conditions above.
  • By placing an order through our store, you agree to this policy.